This website www.delvaux.com (hereinafter "the Site") is operated by Delvaux, Richemont Japan LLC, and its affiliates (hereinafter "Delvaux" or "the Company"), which has its head office at Hanzomon First Building, 1-4 Kojimachi, Chiyoda-Ku, Tokyo). If you have any questions for Delvaux, please contact us at the address below.
service.customer-jp@delvaux.com
The Site is managed by Delvaux Design Coordination et Finance S.A., which is registered with the Belgian Crossroads Bank for Enterprises, with its registered office at Boulevard Louis Schmidt 7, 1040 Etterbeek, Belgium, and has the registration number BE 448.178.305. Please read each term of use (hereinafter, "these Terms of Use") carefully before using the Site, and agree to these Terms of Use when you access and use the Site.
The Company may amend these Terms of Use at any time at its own discretion. Please check the changes to these Terms of Use periodically. It is your own responsibility to do so. By continuing to use the Site after changes to these Terms of Use, you will be deemed to have agreed to be subject to the changed Terms of Use. Please understand in advance that if you do not agree to these Terms of Use, you will not be able to use the Site. By using the Site, you will also be deemed to have agreed to these Terms of Use and the Privacy Policy.
The Company is the owner and/or a licensed user of all trademarks, patents, copyrights, database rights, and other intellectual property rights (hereinafter collectively referred to as "the Intellectual Property") related to the Site and the products. Using the Site does not grant you any rights or license related to the Intellectual Property, including the right to use it. Using or reproducing the Intellectual Property is prohibited except in the cases stipulated in these Terms of Use. In particular, copying or reproducing the Site and/or any part of it, including photographs of products, are not allowed.
The Company's Personal Information Protection Policy stipulates the conditions by which it will handle all personal information that it collects from customers or that customers provide to it, and those conditions are all in accordance with the laws and regulations. You can check the Company's separately stipulated Personal Information Protection Policy in the "Privacy Policy" section of the Site.
These Terms of Use govern each service provided by the Site.
Customers' registered information shall be owned by the Company, and information that can identify individuals (names, addresses, telephone numbers, email addresses, etc.) shall, in principle, not be provided to third parties except in the following cases: to outsource work to a contractor within the scope necessary for providing the services; if the customers themselves have consented to the disclosure; or if it is required to do so by law. Please refer to the Privacy Policy for details.
Customers may not reproduce, sell, publish, or otherwise use any information obtained through the Site in a way that goes beyond the scope of personal use, unless the Company has given them its approval.
1. The Company prohibits any conduct that falls under or is threatened to fall under any of the following items:
(1) Conduct that goes against public order and morals
(2) Conduct that will lead to criminal conduct
(3) Conduct that violates laws and regulations
(4) Conduct that infringes the copyrights or other intellectual property rights of the Company, other customers, or third parties
(5) Conduct that infringes the property, privacy, etc. of the Company, other customers, or third parties
(6) Conduct that is detrimental to the Company, other customers, or third parties
(7) Conduct that slanders or defames the Company, other customers, or third parties
(8) Conduct that interferes with the operation of the Site or damages the trust of the Company
(9) All business activities conducted by customers by using the Site without obtaining the Company's approval
(10) Election campaigns or similar conduct using the Site, or conduct that violates laws and regulations such as the Public Offices Election Act
(11) Conduct that involves transmitting or writing harmful computer programs, etc. using the Site
(12) Conduct that involves making unauthorized use of customers' IDs and passwords for the Site
(13) Any other conduct that the Company deems inappropriate
1. If customers fall under any of the following items, the Company may suspend their use of the Site and delete their registrations without having to give them notice in advance or obtain their consent.
(1) If they have violated the prohibited matters set forth in Article 6 or any other provisions of these Terms of Use
(2) If they have used passwords illegally or let others do so
(3) If they have engaged in conduct that violates these Terms of Use
2. If customers' account registrations are deleted, all the rights that those customers had in relation to the Company shall be deleted.
To delete your account with the Company, please contact us at the address below.
1. In the following cases, the Company may terminate or suspend all or part of its service content without having to give customers notice in advance or obtain their consent.
(1) For periodic maintenance and updates for the Site, and if an emergency arises
(2) If it has become difficult to continue to operate the Site due to force majeure such as a fire, power outage, or natural disaster, or due to other unforeseen circumstances
(3) If the Company has deemed that it needs to terminate the Site's services with a certain notice period
2. The Company shall not be liable for any disadvantages or damage suffered by customers due to the above situations, etc.
1. The Company may sometimes change or discontinue the Site's service content without having to give customers notice in advance or obtain their consent.
2. If service content has been changed or discontinued pursuant to the preceding paragraph, the Company shall not be liable for any disadvantages or damage suffered by customers.
1. The Company shall not be liable in any way for damage suffered by customers or third parties because the provision of the Site's services was delayed or suspended, regardless of the reason.
2. The Company shall not be liable in any way for the accuracy, suitability for a specific purpose, etc. of information obtained through using the Site's services.
3. The Company shall not be liable in any way for damages caused by information, etc. that customers have obtained through using the Site's services.
4. If a dispute arises between customers or between customers and third parties regarding information and services provided through the Site, the customers shall resolve the situation at their own cost and responsibility, and shall pay compensation for any damage that the Company has suffered as a result of it.
5. The Company shall not be liable in any way for the performance of obligations related to transactions such as the trading of goods conducted between customers and third parties through the Site, or for any other disputes that have arisen in relation to the transactions.
6. The Company shall not be liable in any way for problems that arise from the disclosure of customers' registered information under Article 4, Paragraph 2.
7. Neither the Company nor customers shall be liable to the other party for any delay or default in the performance of their obligations that arise due to reasons that are beyond their reasonable ability to control (hereinafter referred to as "Force Majeure Reasons"). Furthermore, Force Majeure Reasons shall include strikes or labor disputes, embargoes, epidemics, social impoverishment, natural disasters, government regulations, wars, fires, floods, explosions, and mass movements. However, this paragraph shall not exempt the customers from their payment obligations. In addition, if more than 60 calendar days have passed since the Force Majeure Reasons arose, either party may immediately terminate the contract related to the ordering of products by giving the other party written notice.
1. How to use it
You can order products on the Site. The seller of the product shall be Richemont Japan LLC.
The only customers who can order or purchase products via the Site shall be those who have reached the age of majority and are legally able to enter into contracts. Minors must obtain the consent of a parent or guardian in order to use it.
By placing an order for products via the Site, you shall represent and warrant that you are a consumer making a purchase for yourself or someone else, and that you will not deliver, sell, or otherwise distribute the Company's products, or purchase the Company's products or services for commercial purposes.
The Company makes every effort to keep the information on the Site as accurate and up to date as possible, but products that are no longer available for purchase may still sometimes be displayed on it.
On the Site, you can place orders for products that cannot be delivered yet in the form of "pre-orders." However, the Company does not guarantee that those orders can be finalized. If for some reason it has become impossible to sell you the products, all the money you have already paid for them will be refunded.
Once you have chosen a product you want to order, click the "Place an order" or "Place a pre-order" button. The selected product will be placed in your "shopping bag." By clicking on "Shopping bag," you can check which products you have selected anytime, and also delete products or add other ones. Just putting a product in your shopping bag does not guarantee that it is available to buy. Please note that your orders will not be finalized until you receive the email confirming them, and that they have been shipped out to you.
When you have finished choosing products and are ready to finalize the contents of your "shopping bag," go to "Checkout" and follow the procedure there. You will be asked to enter your name, address, email address, phone number, and delivery address.
Once the information has been entered correctly and approved, the prices of the products and the final invoice amount will be displayed automatically. Please check the details of your order before approving it. Once you have agreed to your order and the invoice amount, click "Proceed to payment." You will then be asked to enter your payment information.
Ownership of the products shall remain with the Company until you pay the full amount for your purchase. Regardless of who has ownership of the products, the risk of loss of or damage to them shall transfer to you at the time the Company has shipped them.
When you receive an email from the Company confirming the details of your order, that means that receipt of your order has been completed. Please note that the email confirming the details of your order does not mean that the Company has accepted it. All orders are subject to the inventory status and the Company's acceptance. For example, orders may sometimes not be accepted for the following reasons:
• If the product is no longer available to buy even though it is displayed on the Site.
• If the price of the product displayed on the Site is clearly wrong.
• If your payment could not be verified.
• If the product has become subject to shipping restrictions.
If products have become impossible to provide, the Company will promptly contact you and refund all the amounts you have already paid for the ones that are no longer available to buy.
2. Use hours
We take orders for product 24 hours a day, but are sometimes unable to do so due to server maintenance, etc. Even in these cases, the Company shall not be liable in any way.
3. Displayed prices
Prices are displayed with tax included.
4. Shipping charges
None
5. Payment methods
You can use various credit cards. All payments must be validated and approved by your credit card company. If your credit card company refuses to pay the Company, you must contact your credit card company and resolve the issue yourself.
6. When the Contracts Become Established
When you receive the product shipment notification email from the Company, your order becomes finalized and the sales contract becomes established between you and the Company.
7. Delivery address
We only deliver to addresses that are inside Japan.
8. Delivery date
The products will be shipped anytime within seven business days after the date of establishment of the sales contract. As a rough guide, the delivery date will be around five days after the shipment date. Please understand in advance that this is only a rough guide, and the actual delivery date may vary depending on the circumstances.
9. Returns
(1) If you wish to return a product purchased from the Delvaux official online store, please contact us by email within 14 days after the delivery date. We will send you an email with instructions on how to return the product. Please ship the product you wish to return to the instructed place by the instructed method no later than 14 days after receiving the email. After the Company has checked the returned product, you will receive an acceptance email from the Company. This will mark the completion of the return. We shall only accept returns of unused products purchased from the Delvaux official online store. We cannot exchange or accept returns of the following: customized products such as ones with your name engraved on them; special collections; and made-to-order products. If you have any questions, please contact the customer services stated below.
(2) Please return the product in the same condition as when it was delivered.
Please check that the product to be returned is in perfect condition, has its return tag, and is unused and undamaged. The Company reserves the right to refuse the return if any of the following apply to the product: its return tag has been removed; it is damaged; it has already been used; it shows signs of having been used after delivery (wrinkles, abrasions, fraying, staining, smells, etc.); parts of it or its accessories are found to be missing when it is returned; or it is clear that it has been used for purposes other than management regarded as necessary to assess its natural condition and characteristics.
(3) Please be sure to inspect your products upon delivery, and if they are in poor condition or defective, please contact us promptly by email. In the case of defective products, we will respond appropriately, for example, by repairing them or canceling the contracts.
Richemont Japan LLC, Delvaux Customer Services
Email: service.customer-jp@delvaux.com
10. Other points to note
(1) Some products are only available in limited quantities, and we may not be able to accept your order because they are sold out.
(2) Some of the products we deliver may differ slightly from the ones shown on the website due to specification changes, etc.
(3) The product photos on the Site are photos taken of the actual products, but when viewed through the screen of a computer or mobile phone, etc. the color tone may differ from that of the actual product when viewed directly.
(4) Please note that the Company shall not be liable for any problems caused by non-arrival of or garbled text in emails sent to you from it or sent to it from you.
(5) The Company reserves the right to refuse, cancel, or terminate an order at its sole discretion at any time if there are solid reasons for doing so. For example, the Company may refuse, terminate, or cancel an order, if there is an ongoing dispute concerning the payment of a previous one, or if, based on its sole judgment, it suspects (i) fraud or (ii) any other breach of these Terms of Use.
(6) To the fullest extent permitted by the applicable laws, the Company waives and excludes all conditions and warranties, both explicit and implicit, concerning products and sales channels, regardless of whether they are based on laws and regulations, and regardless of whether they arise from previous communications, use, or trade practices. The Company shall not limit or exclude its liabilities regarding any responsibilities for which it cannot do so based on the applicable laws. With regard to damage suffered by you due to an order made under these Terms of Use, the Company shall in no event be liable to compensate you for more than the full amount (100%) of the prices of the products you ordered, even if it had been informed that the damage might arise. Furthermore, the Company shall not be liable to compensate you for incidental, indirect, special, or future damages, or lost profits.
(7) Even if any provisions or parts of these Terms of Use are deemed to be invalid or unenforceable based on the Consumer Contract Act or other laws and regulations, the parts consisting of the remaining provisions or parts of these Terms of Use other than those that have been deemed to be invalid or unenforceable shall continue to be in full force and effect.
If the need for a lawsuit has arisen between you and the Company concerning the Site, the Tokyo District Court shall serve as the agreed court of exclusive jurisdiction.
The establishment, validity, performance, and interpretation of these Terms of Use shall be governed by the laws of Japan.
Revised: March, 2025
You are now on the Japan (English) website of Delvaux. To ship orders to your current location, please switch website region below.