[Seller name]
Richemont Japan LLC
[Operation manager]
Hirofumi Tambo, CEO
[Address]
Hanzomon First Building, 1-4, Kojimachi, Chiyoda-Ku, Tokyo
[Contact for inquiries]
Richemont Japan LLC, Delvaux Customer Services
service.customer-jp@delvaux.com
With regard to the telephone number, if you ask us for it via the above email address, we will disclose it to you without delay.
[Sales prices]
The price including tax is displayed on the purchase page for each product.
[Delivery]
The products will be shipped anytime within seven business days after the date of establishment of the sales contract. As a rough guide, the delivery date will be around five days after the shipment date. Please understand in advance that this is only a rough guide, and the actual delivery date may vary depending on the circumstances.
Some products are only available in limited quantities, and we may not be able to accept your order because they are sold out.
[Shipping charges]
None
[Payment methods]
Credit card payment
[Payment timing]
Payment is finalized upon ordering the products. The payment timing will vary depending on your credit card's closing date and contract details. Please contact your card company to inquire.
[Returns]
(1) If you wish to return a product purchased from the Delvaux official online store, please get in touch with us by email within 14 days after the delivery date. We will send you an email with instructions on how to return the product. Please ship the product you wish to return to the instructed place by the instructed method no later than 14 days after receiving the email. After the Company has checked the returned product, you will receive an acceptance email from the Company. This will mark the completion of the return. We shall only accept returns of unused products purchased from the Delvaux official online store. We cannot exchange or accept returns of the following: customized products such as ones with your name engraved on them; special collections; and made-to-order products. If you have any questions, etc. please contact us via the customer services email address given above. Please return the product in the same condition as when it was delivered.
Please check that the product to be returned is in perfect condition, has its return tag, and is unused and undamaged. The Company reserves the right to refuse the return if any of the following apply to the product: its return tag has been removed; it has been damaged; it has already been used; it shows signs of having been used after delivery (wrinkles, abrasions, fraying, staining, smells, etc.); parts of it or its accessories are found to be missing when it is returned; or it is clear that it has been used for purposes other than management regarded as necessary to assess its natural condition and characteristics.
(2) Please be sure to inspect your products upon delivery, and if they are in poor condition or defective, please contact us promptly by email. In the case of defective products, we will respond appropriately, for example, by repairing them or canceling the contracts.
Delvaux, Richemont Japan LLC
You are now on the Japan (English) website of Delvaux. To ship orders to your current location, please switch website region below.