These Conditions of Sale apply to any sales of Delvaux products or services that you may order from Richemont Japan LLC by e-mail or phone at a distance or at an event outside of the Delvaux boutique via the relevant retail boutique of Delvaux (together the “Delvaux Boutique”).
Company Information:
Vendor: RICHEMONT JAPAN LLC
Representative: Hirofumi Tambo, CEO
Address: Hanzomon First Building, 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083
Email: service.customer-jp@delvaux.com
Richemont Japan LLC is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.
Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Delvaux Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Delvaux Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to these Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen years old or more in Japan); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Japan that we ship to as specified by the Delvaux Boutique, may order products through the Delvaux Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the Delvaux Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
All orders placed through the Delvaux Boutique are subject to availability and acceptance of such orders by us. The Delvaux Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.
You may only order five (5) products at a time. Same item is limited to 2 items.
Other quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Personalization services (for example engraving or embossing) or other services may be available on a selection of products at certain boutiques. If you wish to have your product personalized, please provide the details in the Delvaux Boutique as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).
For orders being placed through the Delvaux Boutique, the Delvaux ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.
All prices quoted by the Delvaux Boutique are in Japanese Yen and include consumption taxes but exclude shipping costs and other taxes unless otherwise stated.
Shipping costs, if any, are described in the Shipping Policy below or by the Delvaux Boutique.
We reserve the right to modify prices and delivery costs at any time without prior notice.
We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Delvaux Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Delvaux Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.
We accept the methods of payment identified as part of the order process via the Delvaux Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.
Once you have made your choice and your order has been placed through the Delvaux Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Delvaux Boutique promptly.
These Conditions of Sale will be provided to you when we acknowledge your order
We only accept orders for delivery to the address in Japan, for which a fee will not be charged. Please note that we do not ship to certain addresses, such as hotels or PO boxes. For further information, please contact the Delvaux Boutique.
Boutique pick-up may be offered, free of charge, to certain locations. Please call the Delvaux Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.
If you order several products, we will ship the order only once all products are available (there will be no partial shipments).
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.
We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within five (5) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
When ordering through the Delvaux Boutique, you may be able to choose a specific delivery date as available on the Delvaux Boutique. Any such specific delivery date remains subject to our confirmation.
If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within five (5) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Delvaux Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Delvaux and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call the Delvaux Boutique for more information.
When ordering products via the Delvaux Boutique, you will receive an invoice that will be sent to you in writing.
(a) Right to Cancel
You have the right to cancel the contract created by our written order confirmation without giving any reason fifteen (15) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.
To cancel the contract and return your product(s), you can contact our Delvaux Boutique and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to the Delvaux Boutique.
(b) Return Process
To return a product to a Delvaux Boutique, please call the Delvaux Boutique for details of their returns process (first to confirm the appointment with your selected Delvaux Boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
(c) Condition of Returned Products
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange. Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Delvaux box and delivery package, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. If you have received free items as part of your order, they must be returned with the products. All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange. Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(d) Products you cannot return or exchange
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
(e) Refunds
You may return a product purchased through the Delvaux Boutique for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Delvaux Boutique to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fifteen (15) days after receipt of the returned item by the Delvaux Boutique.
(f) Exchanges
You may return a product purchased through the Delvaux Boutique for exchange with another Delvaux product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the Delvaux Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable Delvaux Guarantee. If you wish to repair a product covered by the applicable Delvaux Guarantee, please refer to the applicable Delvaux Guarantee, and call our Delvaux Boutique for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Delvaux Guarantee.
The following complimentary services will be proposed, free of charge, by the Delvaux Boutique:
(a) Gift Wrap and Packaging
All orders will be shipped with the Delvaux box gift wrapped in Delvaux special packaging, together with a Delvaux shopping bag (where applicable).
(b) Gift Note
Delvaux will provide you with on a gift card with your personalized note to be included in your order package. Delvaux reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Delvaux-logo stationery.
(c) Engravings / Embossing
Engraving and embossing may be available on specific products. This service is always available at the Omotesando Hills Boutique, but is only available for a limited time at other the Delvaux Boutiques.
If you wish to have your Delvaux product engraved or embossed, please provide the details to the Delvaux Boutique.
Engraving and embossing services are only available for the purchased products at the Delvaux boutiques that offer these services.
Orders for personalized Delvaux products cannot be cancelled and personalized Delvaux products cannot be returned to Delvaux for exchange or refund.
For any repair inquiries relating to a product ordered through the Delvaux Boutique, please contact our Delvaux Boutique.
We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our websites, in advertisements or catalogues or as provided by the Delvaux Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Delvaux Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Delvaux Guarantee.
These Conditions of Sale shall be governed by and construed in accordance with the laws of Japan.
Without any restriction to bring proceedings before a court, you and Delvaux will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, these Conditions of Sale or any breach thereof.
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.
Delvaux Boutique
Delvaux Omotesando Hills (Business hours: 11:00~21:00 (Sundays and public holidays until 20:00) For year-end and New Year holidays, it is the same as commercial facility management)
Omotesando Hills West Building 1F, 4-12-10 Jingumae, Shibuya-ku, Tokyo 150-0001
Phone: : +81 3-6432-9125
Email: delvaux.omotesando-hills@delvaux.com
Delvaux Ginza Six (Business hours: 10:30~20:30, year-end and New Year holidays are the same as commercial facility management)
Address: Ginza Six 2F, 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061
Phone Number: +81 3-3573-3335
Email: delvaux.ginzasix@delvaux.com
Delvaux Shinsaibashi PARCO (Business hours: 10:00~20:00 For year-end and New Year holidays, it is the same as the operation of commercial facilities)
Address: Shinsaibashi PARCO 1st floorF, 1-8-3 Shinsaibashi-suji, Chuo-ku, Osaka-shi, Osaka 542-0085
Phone number: +81 6-6282-0050
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