Client Support
We’re here to help. In this section, you can find the answers to the most frequently-asked questions regarding our online and in-boutique services.
We only ship within Japan.
Delivery terms and conditions are displayed under the 'delivery and returns' section on each product page.
Free delivery for online orders.
We invite you to contact our Customer Service as soon as possible. Once the parcel has been shipped, it will no longer be possible to modify the delivery address.
Delvaux pays particular attention when preparing each order to ensure the product is delivered in new condition.
If for any reason you have received a product with a defect or damage, please contact our Customer Service as soon as possible.
We take great care in preparing your order. Our bags and accessories are always delivered in their protective dustbag and accompanied by their certificate of authenticity and care instructions. They will be sent to you in an elegant box decorated with a ribbon. This refined box is then placed in a neutral parcel to keep it safe until your precious companion is in your hands.
Get in touch with us
Welcome to Delvaux
You are now on the Japan (English) website of Delvaux. To ship orders to your current location, please switch website region below.
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